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   Also see in Services: Telephone Service Providers


Telephone Hookup

Arranging for telephone connection is simple. Call or e-mail the telephone company directly.

Instruct the phone company as to how many lines you would like installed, and whether you would like to rent telephone sets. If renting a handset, visit the Hong Kong Telecom shop in Central to make your selection. Alternatively, you can purchase a handset from any of the city’s plentiful electronics shops or Fortress (, located in Central, and Admiralty, amongst other locations.

PCCW is the main provider of telephone and broadband services, although, the establishment in recent years of rival companies (listed below) has shaken its monopolistic hold on the Hong Kong telephony industry.

After arranging for the hookup, a technician will arrive at your residence to activate the lines. You will need to be present to instruct the technician where you would like the phones.

If you require IDD long distance service, you will have to go down to one of the PCCW shops to apply for the service and pay a deposit. Mobile phones may also be purchased at these stores.

If you require broadband, enquire if this service is available through your chosen phone company and apply for this service at the same time.

Providers of Telephone Services


Information 2888 2888
Application Hotline 1000
Central Shop G/F, 161-163 Des Voeux Road
Central, Hong Kong
Tel: 2543 0603
Business Hours: Mon.-Sat. 09:00-19:00; Sun. 12:00-18:00. 
Notes Offers residential and office telephone, IDD, and broadband services.  Online applications.

Hutchison Global Communications
Customer Service Hotline 1220
Notes Offers residential and office telephone, IDD, and broadband services.  Online applications.

New T&T
Information 2112 1121
Application Hotline 121 121
Notes Offers general IDD and business telephone services. Online application.

HKT Sample Costs
Per home installation fee HK$475
2nd Home line HK$380
Per jack extension fee HK$200
Line Rental Fee HK$110 per month
Telephone Set Rental HK$20-30 per month


HKT Sample Costs
Per home installation fee HK$475
2nd Home line HK$380
Per jack extension fee HK$200
Line Rental Fee HK$110 per month
Telephone Set Rental HK$20-30 per month


Telephone Retail Shop

G/F 161-163 Des Voeux Road
Hong Kong
Tel: 2543 0603
Business Hours: 09:00-19:00; Sun: 12:00-18:00


 Directory Assistance and Access Codes:
Directory Assistance 1081
Directory Acquisition 2846 1833
IDD Info and code inquiries 013
International Operator 010
Line Fault Hotline 109

Local Calls

Local, landline calls are free.

Do not dial (852) for local calls, just the eight digit number.

Long Distance Calls

For regular IDD service, dial 00 + country code + area code + telephone number.
All phone companies offer varying rates for long distance calls, so it is worth shopping aound before commiting to one operator.  Zone 1511 ( offers substantially reduced long distance rates.     

Mobile/Cell Phones

Mobile phones are a way of life in Hong Kong and everyone from the very young to the very old seem to be in possession of at least one, and are not discrete about using them. Speaking on a mobile phone in a restaurant is perfectly acceptable in Hong Kong.  The only place youa re not permitted to use a mobile is in a private club.

Cellular phone charges in Hong Kong are among the lowest in the world. There are currently six mobile phone network suppliers in operation providing nine brand names in GSM, PCS and CDMA formats. Phones from America will not work in Hong Kong, unless they are tri-band.

Customer Service Hotline: (852) 2113 8000
Sales Hotline: (852) 2113 8383

Customer Service Hotline: (852) 2121 1228

Customer Service Hotline: (852) 2945 8888

New World Telecom
Customer Service Hotline: 1239
Sales Hotline: (852) 2131 3377

24-hour Hotline: (852) 2880 2688

Sales Hotline: (852) 2888 2888
PCCW Hotline: 1000

CSL 1010  
Tel: (852) 2888 1010

Customer Service Hotline: (852) 2512 3123
Sales Hotline: (852) 2972 2123

1+1 Service Package
Tel: (852) 2827 0022 

Mobile Phone Costs
Nokia 8310  HK$ 3,088(US$ 400) 
Nokia 8850 HK$ 3,400 (US$ 450)
Motorola WAP 6288 HK$ 3,588 (US$ 460) 
1010 HKT Service Plan*  HK$ 530 per month, 500 mins free
Sunday*  HK$ 288 per month, 1200 mins free 

* There are many different types of service plans, best to shop around for the best deal. The plan mentioned above is mid range. 


There are a large number of Internet Service Providers (ISPs) that provide Internet access; the majors are listed below.  Their rates are competitive, so do some comparison-shopping before signing up.

Tel: 2110 2288
Fax: 2110 0088
Pacific Supernet
Tel: 2335 4388
Fax: 2719 8469
NetFront Internet Services
Tel: 2517 1209
Fax : 2548 0448


Netvigator owned by PCCW is the main provider of Broadband services, although there are now more companies on the market offering highly competitive rates and services.

Before installation, you will need to phone the relevant company to ensure that you are in an area that can be serviced by broadband. Once this has been established, you may have to fill out an application form, which the provider can fax to you. An installation date will be set for a technician to come to your home and make
the necessary connections and install the requisite software. Connection should take no longer than 30 minutes.
Hong Kong Broadband Network
Tel: 128 100
Fax: (852) 2199 8181
Tel: 183 3833
Tel: (852) 2112 8899 / 2112 8888 Subscription Hotline
Fax: (852) 2112 8811
iCare (Town Gas)
Tel: (852) 2232 1608


Internet Café’s


Hong Kong does not actually have the kind of “Cybercafe’s” that are becoming so popular and lucrative in the rest of the world. Because local calls are free, the few cafes that do provide Internet access do not charge for it and, as a result, your time is extremely limited (usually 15 minutes per person). However, if you just want to check your mail, these will suit you just fine. You will be expected to purchase a cup of coffee or something to eat in order to qualify for use.

Pacific Coffee Company
International Finance Centre,
Tel: 2868 5100

Hutchison House,
Tel: 2537 7470

The Westwood (The Belchers),
Tel: 2542 7767

Hollywood Road,
Tel: 2537 1688

The Peak,
Tel: 2849 6608

Discovery Bay,
Tel: 2914 1128
Exchange Square
Tel: 2147 3739
C Bar
Shop A, G/F, California Tower
30-32 D'Aguilar Street
Hong Kong
Tel: (852) 2530 3695
Note: Free internet access for all customers




Last Updated: 17 November, 2004


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